Articles
Incident Communication Templates You Can Copy-Paste at 3 A.M.
Copy-paste incident updates for every stage (investigating, identified, monitoring, resolved), plus the tone rules that keep customer trust.
Status Page Best Practices: What a Good Public Status Page Looks Like
What separates a status page customers trust from an always-green wall nobody believes: component granularity, honest history, update cadence, and branding.
Blameless Postmortems for Small Teams — A Practical Template
Why blame corrupts incident timelines, how to rebuild them from monitoring data, the five-whys trap, and a copy-paste postmortem template for small teams.
2024: The Year in Outages, and What It Taught Us
CrowdStrike, polyfill.io and a year of cloud and carrier failures: what 2024's big outages share, and what small teams should carry into 2025.
The CrowdStrike Outage — Lessons From the Biggest IT Failure Ever
A bad CrowdStrike channel file blue-screened ~8.5 million Windows machines on July 19. What may be the largest IT outage ever teaches teams of every size.
Maintenance Windows Done Right — Planned Downtime Without the Panic
Planned maintenance shouldn't look like an outage. Picking windows, pausing monitors, 503 + Retry-After, SLA carve-outs and a comms template that works.
On-Call for Small Teams — You're Not Google, and That's Fine
On-call for a 2–5 person team is not Google's playbook shrunk down. Honest rotations, what deserves a 3 a.m. page, runbooks and humane escalation.
MOVEit Transfer: When the File Transfer Server Becomes the Breach
A zero-day in Progress MOVEit Transfer is being mass-exploited for data theft. What we know so far, and what it says about internet-facing appliances.
Alert Fatigue — How Teams Learn to Ignore Their Own Alarms, and How to Undo It
Alert fatigue is a design failure, not a discipline problem. Why teams tune out their own alarms, and the confirmation, severity and escalation fixes.
MTTD, MTTA, MTTR, MTBF — Reliability Metrics Without the Jargon
MTTD, MTTA, MTTR and MTBF in plain terms: what each measures, a worked incident timeline, why averages mislead, and the cheapest one to improve.
Send Alerts Where Your Team Actually Lives — Slack, Discord, Telegram and Webhooks
Email alerts get buried. How to route monitoring alerts to Slack, Discord, Telegram and webhooks — channel design, dedup, and who actually gets paged.
The Atlassian Outage — Two Weeks of Downtime and What Not to Say
A maintenance script permanently deleted ~400 Atlassian customers' cloud sites; restoration took two weeks. Lessons on incident communication and backups.
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