Plan changes now take effect straight away, and nothing is deleted

When an organization moves to a smaller plan, or a paid plan ends, whatever the new plan doesn't include is now paused or suspended as soon as the change goes through. Nothing is deleted, and most of it comes back on its own when you upgrade again.

• Team members beyond the plan's seats (the most recently added first, never an owner), and Client members on a plan without the client role, are suspended. They see a page explaining why, and API keys they created stop working. Their access comes back automatically once the plan has a seat for them.
• PagerDuty, Opsgenie, GitHub, GitLab, Jira and Linear channels stop receiving new alerts on plans without them. The channels are kept, and a recovery still resolves an incident or ticket opened before the change. They deliver again as soon as your plan includes them.
• Transaction monitors are paused on plans without them, monitors over the plan's limit are paused newest first, and monitoring regions are cut to what the plan allows.

The organization's owners get one email listing exactly what changed and what an upgrade brings back, and owners and admins see a banner while anything is held back. Region choices, check intervals and custom domains are not restored automatically after an upgrade, so set those again. See Moving to a smaller plan.